This user-friendly action guide examines and expands on the three keys to empowerment originally presented in Empowerment Takes More Than a Minute, providing managers with thought-provoking questions, clear advice, effective activities, and action tools that will help them create a culture of empowerment.

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.

Empower your workforce by moving from a command-and-control mindset to a supportive, responsible environment.

Don Shula, the most successful coach in NFL history, teams up with Dr. Ken Blanchard to share their secrets for inspiring others to greatness.

In Full Steam Ahead! you’ll learn to use the power of vision to get focused, get energized and get great results; create a vision that touches the hearts and spirits of everyone in your organization; and create a vision for your own life that provides meaning and direction. More Information...

Based on the Creating Your Organization's Future process. Learn more today!

Giving—of talent, time, and money—can sometimes hurt. It often includes sacrifice.

In Go Team!, Ken Blanchard, Alan Randolph, and Peter Grazier show that moving key decisions closer to the front line and learning a new way of working in teams makes good business sense. They provide a three-step process for creating teams that release their members' power—power that comes from their knowledge, experience, and internal motivation.

The runaway #1 national best-seller that started it all! Gung Ho!^® is a wonderful business book that is packed with invaluable information, as well as a compelling, page-turning story.

Filled with the wisdom and insight only Ken Blanchard can deliver, The Heart of a Leader will enable you to master the key attitudes and actions to positively impact lives around you.