TITLE	MEDIA	PRICE	ITEM NO	TRANSLATIONS	QTY DISC	QTY
Johnny the Bagger Complete Training Kit		$995.00	16625	n/a	n/a
Watch Johnny the Bagger Preview Trailer Watch the preview trailer now. U.S., Canada, and U.K. For Full-Length Video Previews and Sample Materials, call 800 728-6052 (U.S.); 800 665-5023 (Canada); +44 (0) 20 8540 5404 (U.K.) Video program is currently available through Blanchard in the U.S., Canada, and the U.K. only. Contact us for referral to an Authorized Distributor. Johnny the Bagger: A True Story of Customer Service celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization. Produced by Visionpoint Productions
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TITLE	MEDIA	PRICE	ITEM NO	TRANSLATIONS	QTY DISC	QTY
Simple Truths of Service, The: Inspired by Johnny the Bagger (hardcover book)	Book	$14.95	16253	n/a	Up To 50%
Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service - Inspired by Johnny the Bagger is that book…And then some!
Read foreword of Book
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TITLE	MEDIA	PRICE	ITEM NO	TRANSLATIONS	QTY DISC	QTY
Customer Mania!: It's Never Too Late To Build a Customer Focused Company (hardcover book)	Book	$19.95	15949	n/a	Up To 50%
Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.
Read first chapter
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TITLE	MEDIA	PRICE	ITEM NO	TRANSLATIONS	QTY DISC	QTY
Customer Mania! (audio on CD)	CD	$35.00	15950	n/a	Up To 25%
Sheldon Bowles and Ken Blanchard’s Raving Fans® is written in the parable style of Gung Ho!® and The One Minute Manager®.
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TITLE	MEDIA	PRICE	ITEM NO	TRANSLATIONS	QTY DISC	QTY
DiSC Customer Service Action Plan (paper booklet)	Assessments	$6.00	10355	n/a	n/a
Understanding customers’ behavioral motivations keeps the focus on their needs. Government, education, and non-profit discounts are available on this product. Discounts available on telephone orders only.
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