Increase the effectiveness of your training with the Whale Done! Participant Workbook.

The Whale Done! Participant Workbook is designed to enhance the learning experience and increase retention for viewers of the program. Use of the workbook is highly recommended.

Table of Contents
This Program Is Designed To	5
The Rock-Bottom Benefits Are	6
Employees Will Know How To	7
Power of Relationships	8
Notes for Whale Done! Video	9
Whale Done! Video Discussion Questions	10
Three Most Important Actions	12
Behaviors That Build Trust	13
Whale Done! in Action Notes	14
Redirection	14
Kinds of Responses	15
Redirection Scenario	16
Redirection Scenario 1	17
Redirection Scenario 2	18
Redirection Scenario 3	19
Whale Done! in Action Notes	21
Whale Done! Response	22
Whale Done! Response Scenario 1	23
Whale Done! Response Scenario 2	24
Whale Done! Response Scenario 3	25
Whale Done! Response Observer's Sheet	26
Whale Done! Review	27
Whale Done! Plan of Action	28
Whale Done! Post-training Assessment	29
Session Evaluation	30
Reminder Tear Out	31

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